MKS Instruments reviews about "communication"

67% positive business outlook

Reviews by job title

20 reviews
4.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

The team is genuinely inclusive, with a collaborative environment where open communication is not just encouraged—it’s the norm. Everyone’s voice is heard, and feedback is shared respectfully and constructively. People are proactive, willing to take responsibility, and always ready to support one another. Innovation is a core part of our culture. Risk-taking is encouraged, and there’s a strong emphasis on learning from experimentation. Work-life balance is respected through flexible scheduling, which allows for personal needs without compromising productivity.

Cons

Some teams do not fully understand the technical capabilities or limitations of our products. This has occasionally led to miscommunication.

2.0
Mar 18, 2025

Communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Company has a very good work/life balance

Cons

The communication is poor. very little information flows from top/down and from different departments

5.0
Apr 24, 2025

Great place to work and grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company offers chances to work on advanced technologies and encourages skill development. Collaborative and respectful work environment.

Cons

Improving workflow tools and internal communication would make a big difference.

4.0
Jan 15, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Employees are encouraged to be engaged and innovate

Cons

Communication difficult in fast pace environment

avatar
MKS Instruments Response
1y
Thank you for your feedback. We're glad to hear that you feel encouraged to engage and innovate—fostering a culture of innovation is key for us to power possibilities at MKS. We understand that communication can be challenging in a fast-paced environment. If you have ideas or best practices to share, we’d love to connect and incorporate your suggestions. You can reach us at mks.feedback@mksinst.com or through our ‘Digital Dialogue’ program. We appreciate your leadership and contributions to our growth.
4.0
Feb 10, 2024

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great peer collaboration on engineering projects. Leading edge technology Hybrid working schedule Top Management communication to employees

Cons

Bonus Plan is below industry standards.

avatar
MKS Instruments Response
6mo
Thank you for your feedback and for being part of the team in Wilmington. It’s great to hear that collaboration, access to leading-edge technology, and communication from leadership are all making a difference in your experience. We strive to maintain that kind of environment as, for us, it forms the foundation that powers possibilities. We also recognize how important competitive pay is. We continually assess our compensation and benefits to ensure they are aligned with current market standards. If you have further thoughts, we encourage you to share them through the Digital Dialogue program or at mks.feedback@mksinst.com.
1.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there are no real pros for working at Ophir!

Cons

There are so many cons that I am afraid to start listing them: * Favoritism * Useless HR * Gaslighting * Dysfunctional * Lack of supervision * Haphazard 'training' * Lack of real direction * Extreme lack of morale * Severe lack of diversity * Toxic work environment * Work on good work-life balance. * Protocols blatantly ignored * Program Managers are clueless * Expectations are totally unrealistic * Employees are fired without any warning * Absurdly poor communication and leadership * Backstabbing and finger pointing on a grand scale * Lack of opportunity for growth or advancement * Newly hired management has made it exceedingly toxic * Some employees are immensely angry but afraid to speak out * Idle threats being made by my immediate supervisor toward 'the team' * Long standing feuds between employees that effects work getting done * Extreme lack of communication, everyone is afraid to talk to each other * Employees are completely ignored when ask Upper Management for help * Building needs of a major overhaul especially the elevator that is constantly "Out of Order" or people constantly get stuck in between floors * etc...etc...etc...

4.0
Jul 19, 2024

Work

Recommend
CEO approval
Business Outlook

Pros

Nice people Good management Good communication

Cons

Bonus Nothing else to add

avatar
MKS Instruments Response
1y
Thank you for sharing your experience. We’re glad to hear that you enjoyed working with colleagues and management and that you found communication to be effective. We understand that compensation, including bonuses, is an important factor for employee satisfaction. This is why we regularly assess our compensation and benefits to ensure they are aligned with current market standards. If you have any additional feedback, you’re welcome to share it via mks.feedback@mksinst.com. We appreciate your time at MKS and wish you all the best in all your endeavors.
3.0
Jun 5, 2024

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Room for advancement, Co-workers are nice, Pay differential for night shift.

Cons

Inconsistent communication between departments, Products rushed to be created needing lots of modifications.

avatar
MKS Instruments Response
1y
Thank you for taking the time to share your experience and for your many years of dedication in Rochester. It’s encouraging to hear that you’ve found supportive colleagues and opportunities for advancement—We win as a team, and developing and engaging our people is part of our guiding principles. We’re glad they’ve been part of your experience. We recognize your concerns around cross-departmental communication and product readiness. These are important areas. We're committed to creating stronger alignment across teams and encouraging open, timely dialogue to prevent rework and ensure smoother execution. If you have suggestions on how we can improve, we would like to hear your thoughts. At MKS, we know that lasting progress comes from listening and working together. Please continue to share your ideas through our Digital Dialogue program or by contacting mks.feedback@mksinst.com. Thank you again for being part of our journey.
5.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Extremely friendly and helpful workforce. Diverse products. WFH 2 days a week. Competitive compensation and benefit package.

Cons

Lacked a training program, especially having to work with multiple ERP’s. Manager was at another location, which is not a problem, except there was little communication.

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