Pros
It was a real privilege to work with some of the most positive, professional and insightful people I have ever met. When I joined every person who I spoke to about Kiwibank had something positive to say about either what it was like to be a customer, or to work there - without exception. There was a great personal and professional approach to their leadership style, if you struck the right leader.
Cons
The lack of visibility of senior management, in good times or in bad (e.g. earthquakes). Mixed signals; 'have a good work-life balance', but work unsustainably long hours with out thanks or reward. Another example: we don't have heroes; we're a team, yet heroes were praised regularly while many others beavered just as busily as the one that got the praise. I saw some loyal, passionate and capable people get broken. Short term expectations of longer term change; good initiatives didn't get a chance to get embedded, so were prematurely replaced with other good initiatives, which...
