Toxic culture throughout the entire organisation - Developer Kiwibank Employee Review

1.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Salary was above average. When I started, for a short time, it was very pleasent to work there, that was before the new CEO came on board and the frequency of restructures increase 4 fold.

Cons

Really toxic culture throughout the organisation, its unusual because its not just isolated to certain managers or departments. Management is completely divorced from the running of the bank, they're more interested in what their new position will be in the latest restructure instead of what their reports are doing. I don't blame them as they might start as the manager of one team and 3 months later be managing an entirely different team after one of the restructures completes, its like musical chairs...but you can't stabilise any IT system under those circumstances.

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Kiwibank Response
9y
Thank you for taking the time to give us your feedback, and apologies for not having responded earlier.

Explore other reviews about Kiwibank

2.0
May 31, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

good and competitive salary paid / market rates; relaxed about contract renewals / tenure

Cons

1. can be quite a toxic environment. favouritism. 2. too many meetings, presenting to each other. 3. too much focus on branding and presenting an 'all singing and all dancing' environment to external and internal audience.

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Purpose‑driven organisation Many employees like that Kiwibank is New Zealand‑owned and focused on helping local communities. Good work‑life balance Generally seen as supportive of flexible hours, wellbeing, and family commitments. Positive workplace culture Often described as inclusive, respectful, and values‑based. Career development opportunities Training, internal roles, and learning programs are available, especially early to mid‑career. Employee benefits Benefits can include discounts on banking products, leave options, and wellbeing support.

Cons

Lower pay compared to big banks Salaries may be less competitive than large international banks or private firms. Not as many global opportunities Limited overseas roles or international career paths. Change and restructuring Like many banks, teams may experience restructures or shifting priorities. Slower systems and processes Some staff report older systems or slower tech compared to bigger competitors. Role progression can be limited in smaller teams Fewer layers can mean fewer senior roles to move into quickly.

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