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      Kiwibank

      Engaged Employer

      Kiwibank reviews

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      4.0

      84% would recommend to a friend

      (264 total reviews)
      avatar

      Steve Jurkovich

      93% approve of CEO

      68% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      3.5

      Senior management

      Kiwibank has an employee rating of 4.0 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kiwibank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      264 reviews
      1.0
      May 12, 2026

      Most toxic place I’ve ever worked. Do not apply

      Customer experience representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers on the same level as position are great in my team

      Cons

      Don’t work in the contact centre in Hastings Toxic work culture from higher ups, nothing is kept private Bullying Condescending to staff when justifying increase worked load Micromanagement with on/off queue times, toilet breaks, breaks etc Unrealistic work load as business looks to double customer base by 2030.

      Viewing 1 - 3 of 264 Reviews
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      ReviewsKiwibank reviews

      Glassdoor has 283 Kiwibank reviews submitted anonymously by Kiwibank employees. Read employee reviews and ratings on Glassdoor to decide if Kiwibank is right for you.