ACI Worldwide reviews

3.8

75% would recommend to a friend

(1,394 total reviews)

Thomas Warsop

86% approve of CEO

69% positive business outlook

ACI Worldwide has an employee rating of 3.8 out of 5 stars, based on 1,394 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACI Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Feb 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Opportunities, pockets of really good people and team mates, technology team are awesome

Cons

Heavily controlled by the US, little autonomy or ownership at the local level

5.0
Jun 26, 2018

Growing global company with lots of potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like that it is a fast paced company. You never get bored. It is a large global organization yet there is a family like feeling working here. Lots of employee activity, casual work environment, super friendly people, flexible work schedule making it very friendly specially for young parents with children, competitive pay and starting PTO is above average than most companies and benefits are very good. Micromanagement is not part of the company culture, if someone is a low performer managers are open to scrutinizing the possibility that the employee may be in the wrong role and he/she are given the opportunity to move into a better fit role. I love how internal mobility is welcomed to improve and grow your career. Managers and HR does not hold you back from applying to other internal openings within the company. HR actually works for the employees and their interest and are very helpful.

Cons

All companies have cons and their own nuisances. At ACI we are very process driven and metrics driven that can sometimes slow down the actual deliverables and customer focus. However, if you bring that up to your management they are willing to listen, revisit and streamline things to improve customer experience. A management that is open and willing to listen is half the problem solved.

2.0
Dec 4, 2017

Company is a complete mess and getting worse.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are fantastic. They really are a terrific group of people working hard for the company but they company just doesn't give back. There is a lot of serious talent at ACIW. Every good leader they have at ACI is leaving or has left and that has put people that don't have any idea what they are doing in charge of things they know nothing about. People within our business units were working very hard for the company with nothing in return. Consulting studies done which was a good idea yet nothing in those studies has been followed and anything other than they way ACI is running things now is frowned upon.

Cons

Executive leaders there are wearing titles but they don't have any idea what they are doing. The company has had some incredible leaders working at ACIW and they have left in droves leaving things in shambles. The employees are treated poorly and while leaders say all the right things, they don't act that way. The company is also biting off more than it can handle in a number of areas and it is getting to implode a few things along the way. You attract good talent yet cannot keep it. There is a layer of dishonestly that exists at this company that does from the top down and the bottom up within the leadership ranks. The fishing debacle with the president - just read about it.

Viewing 1 - 3 of 1,394 Reviews

Glassdoor has 1,503 ACI Worldwide reviews submitted anonymously by ACI Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if ACI Worldwide is right for you.