Serko reviews

3.1

44% would recommend to a friend

(96 total reviews)

42% positive business outlook

Serko has an employee rating of 3.1 out of 5 stars, based on 96 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serko employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

96 reviews
3.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

- Some areas of the business genuinely try to promote consistency, best practices and modern ways of thinking in a sea of legacy. - Most of the people are friendly and promote a social workplace. - The executive team is somewhat approachable regarding issues, although it seems like they have little power to change certain things regarding HR issues. - Work-life balance is okay, generally not expected to work long hours. - Work from home policy is okay. Generally expected to be in the office 2x weekly which is fair.

Cons

- Outdated benefits package - Pretty much the bare minimum at an NZ tech company in 2023. - Pay disparity - The company does not treat new and existing employees the same. If you want to get paid similarly to the new joiners, you won't get it and you'll need to leave for a new job. - A lot of good employees and their knowledge have already left, or are about to. A real risk of the dead-sea effect is in motion. - Some bad eggs make it through to senior and above, making it hard to promote real changes that might go against 'the way we have always done it'. - Priority changes leave lots of tech debt and cause lots of context switching. Little chance to repay the debt before pivoting to the next project means we see downstream effects on incident numbers and the ability to make changes. - Inconsistent Code Patterns / Technologies - Caused by the above points.

1.0
Mar 5, 2022
Recommend
CEO approval
Business Outlook

Pros

People are friendly, No work pressure.

Cons

Hard to grow, no clear objective in the company. Full of lies in the hiring process, from devices used, codes base, and tech stacks. They say they have options to choose between mac and windows, but most of teams, they don't want u to choose. They didn't mention their legacy code base, but most of teams are working on it and they are keen giving new people to the old code base, and old people (who are experienced in old code base) on new codes. Everyone can change between teams, it is a false promise too, there are tons of excuse to make it not happen. They will promised what u like, but when u work it is fully different. In sum, if u have any other options, please do not come, and let this employer shut down.

3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people and environment. Celebrate certain milestones

Cons

The funny thing is that Leadership says they really want to see more questions from people during company meetings. In the meantime they changed the Q&A platform from anonymous to everyone having to use their real name to ask questions. Don’t really understand their thought process on this though. In pursuit of project deadline, it is also dumping its traditions of giving people some extra leave over holiday. Tons of “Thank you…” emails, no actions. The benefits is actually next to none in 2023.

Viewing 1 - 3 of 96 Reviews

Glassdoor has 114 Serko reviews submitted anonymously by Serko employees. Read employee reviews and ratings on Glassdoor to decide if Serko is right for you.