Pros
-Some flexibility with hours (work/life balance) and working from home - Overtime available (at Team Leader/manager discretion) - Good sick leave provisions - 4 weeks annual leave increasing to 5 weeks after 5+ years of service - Option to Salary trade for up to 4 weeks additional annual leave. - Long service leave, 1 wk additional leave every 5 years service -10 days Family Violence Leave annually -Nice office environment -Option to join a union (Being on a collective agreement is recommended) - Subsidised Health insurance (Southern Cross) - Visual Health provisions (contribution to eye tests and prescription glasses/contact lenses) - Study leave MAY be granted to undertake a programme of study (at Team Leader/Managers discretion) inclusive of Te Reo. - Te Reo Māori language allowance based on level of certification - EAP Services available
Cons
-Very limited opportunities for self development and career progression. - Can be stressful. - When I first started working here, a comprehensive training package covering all tax types was offered over a period of 12 or so weeks in a classroom environment. This has been stripped back to the bare minimum and staff are only trained on one aspect of tax at a time (more often than not using self paced online training modules) and put on phones to service customers in between. -Limited support available for new staff in their roles, sink or swim. - Customers can sometimes be abusive and public perception of the organisation can be negative. - Inconsistent leadership. You may have a team leader who is wonderfully supportive, caring, trusting, impliments open two way communication effectively, and encourages you to learn and grow as best you can within the organisation .... or, you may end up with a leader who micromanages, creates a low trust environment, displays favoritism, is out of touch, and hinders your professional development rather than nurture it. It's really luck of the draw. -Policies surrounding wellness in the workplace I.e. mental health, tend to be a tick box exercise and more often than not, lip service. - Senior management seem to close ranks and protect people leaders when faced with staff complaints regarding poor conduct or workplace bullying. Little in the way of accountability and conducive to a toxic workplace culture/environment. - Your direct people leader has heavy control over growth opportunities and accessing contractual benefits (as most come down to manager discretion) if you don't have the best relationship with your reporting manager, this could potentially be detrimental to your employment experience within this organisation.
