So disappointing & disillusioning
Pros
- Generous discount (if you can even afford goods after discount) - There are a few lovely staff members who are happy to help (usually younger staff members) - One manager was lovely and supportive - Exciting to work for such a renowned brand - Staff room always has tea, coffee, snacks, cake, food, etc. on employee birthdays - Uniform supplied and tailored free of charge - Good base pay
Cons
- Encouraged to fake empathy and care towards customers - Commission scheme is ridiculous and stingy for a billion dollar company - Extremely catty and overly-competitive coworkers and management - No empathy for those who have this as a part time job and have a life and full time studies/families/other jobs on the side - Coworkers unwilling to help new hires and get visibly irritable when you ask for help or clearer instruction - No sense of loyalty to staff (high-performing client advisor of about 1 year had resigned just before Christmas dinner, and when they asked if they could attend the manager said 'no'". - Client advisors and management privately belittle clients who make "small" purchases and "waste our time" - Never any stock in store. Always having to tell clients and see and understand their frustration having to wait weeks for their pieces. - Complicated internal processes and tech that you are taught once (and quickly) and expected to remember (e.g. Salesforce, JRNI, Tiffany Intranet, POS system, how to process a duty free sale) - Manager cared more about sales and targets than staff wellbeing or genuine connection with clients - I was publicly blasted in an email to the whole store staff for allegedly failing to complete my client outreach for the week (there was a technical difficulty which meant that my outreaches did not log correctly) - Made to feel guilty for resigning to focus on full-time study and dismissed by my manager effective immediately without having to see out my required 4 week notice period (which I was prepared to do and relying on for income) - Lots of bitchiness from older female client advisors towards younger female client advisors - No empathy regarding sudden or chronic illness - Had to return uniform even though it was custom tailored and bore no visible Tiffany & Co. insignia - There's nothing wrong with a competitive environment, especially in luxury, but Tiffany & Co. was straight up toxic. I felt like I was back in high school and physically dreaded going to work - Work does not get left at work. Expected to check your phone even when not working, even as a part-timer - Probably the most shocking thing of all was the actual quality of some pieces being absolutely sub-standard for the high price clients paid for them. So many tarnished pieces, breakage after minimal wear, faulty clasps, etc. And the fact that clients have to pay MORE in order to have it fixed is ABSURD considering the extortionate markups Tiffany & Co. puts on their product. It feels like this brand I looked at with such wonder and excitement was all a facade.
