The Warehouse reviews

3.2

32% would recommend to a friend

(346 total reviews)
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Mark Stirton and John Journee

32% approve of CEO

27% positive business outlook

The Warehouse has an employee rating of 3.2 out of 5 stars, based on 346 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Warehouse employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

346 reviews
2.0
Jul 15, 2018

Buyer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great community focus NZ owned and history Mark Powel was great - no longer CEO

Cons

Used to be a great employer but now terrible. Many who have worked for decades have left with no job to go to and CEO employing more from the US. No pay rises apart from at top with millions being paid out. Favouritism and bullying in trading team. A group strategy (EDLP - sometimes...) which no one including customers understand. A sad place to be. Worrying for a iconic NZ retailer.

1.0
Sep 21, 2023

This place is a joke.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The People.. and even then they're constantly changing.

Cons

The CEO doesn't care about the workers even going as far as putting in place something so if the Union Workers who are striking for a wage increase go public about it or go to social media, they will be disciplined. If this doesn't show you the type of person who runs this company, and the lack of care that trickles down throughout the stores til the point where you have team members joining then leaving within the same month, Team members leaving and then not hiring anyone for that posistion but expecting everyone else to take on the work load, some days staff are so low we literally have 3-4 people in the whole. *They took away bonuses and any other kind of incentives.. *They dumbed down end of year celebrations. *They refuse to give the living wage, even tho other places are doing it. *If you sign up for a job, expect the responsibility of 5 others. *Don't get too close to people, as most people don't last longer than a month or 2 at a time. *The enviorment isn't overly the best, because of said conditions everyone is kinda antsy, keeps to themselves or just not overly as friendly as the place used to be. *A very small handful of top managers are actually good, the rest seem majorly under qualified.

1.0
Mar 30, 2022

Fear and Loathing in Retail.

Recommend
CEO approval
Business Outlook

Pros

Enjoyable times with coworkers, often management is kind and understanding. They pay can be good, provided you can pursue further training and the subsequent pay raise.

Cons

Unfortunately, there are far too many negatives associated with this job. For one, upper management has been actively pursuing cost-cutting measure at the disadvantage of staff. An example of this cost-cutting is the frequent redundancies which have been common over the past four years. The pursuit of casual staff has been made to counter the waves of redundancies. Unfortunately for all, casual staff lack the training; knowledge; and support to aid senior staff and customers in the large amount of services and the store provides. This point would be inconsequential to most retailers - The Warehouse, on the other hand, has casual staff making up a majority of the work force. This could be applied to the one store I have experience in (from what I have heard, it isn't) but the sheer stress of the job is dreadful due to: understaffing; verbally abusive customers (again, possibly area dependent); lack of direction and support from management; lack of sufficient training and resources. I often feel unsafe at this job because of the threats and verbal abuse by customers towards myself and other staff members. Worst of all, I feel the abuse from customers is the least of my worst experiences. I dread going into this work place every day I am rostered - I loathe my time there and I think more importantly, everyone else does too. For those looking for part-time or casual work I would recommend purely because of the opportunities for future employment and pay increases (high turnover rate). For those looking for full-time permanent roles: nothing will kill you faster than stress, and in no other place is this quite as evident here.

Viewing 1 - 3 of 346 Reviews

Glassdoor has 425 The Warehouse reviews submitted anonymously by The Warehouse employees. Read employee reviews and ratings on Glassdoor to decide if The Warehouse is right for you.