Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Spectrum

      Engaged Employer

      Spectrum Customer Service Representative CSR reviews

      3.2

      49% would recommend to a friend

      (200 total reviews)
      avatar

      Chris Winfrey

      69% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      200 reviews
      4.0
      May 3, 2026

      Great training and flexibility, but layoffs overshadow experience

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company - training was extensive and paid for. Schedules could be "bid" on when looking to change. Time off was VERY flexible. During slow times, you could apply to take time off or leave arly on a volunteered basis (not paid of course). Management was always good about accommodating you. Co-workers were nice. Benefits were 5 star.

      Cons

      The biggest con was the entire call center layoff in January of 2026. Although I wasn't there, I know many who were subject to the RIFF. I'm glad I left beforehand and sad for my co-workers. Pay was decent but on the low side. Easy to fall into the salary compression trap. Other than that I did enjoy my time there at Charter/Spectrum

      Viewing 1 - 3 of 200 Reviews
      Related searches: Spectrum Customer Service Representative (CSR) jobs | Spectrum Customer Service Representative (CSR) salaries | Spectrum benefits | Spectrum Customer Service Representative (CSR) interviews | Spectrum conversations
      Spectrum reviewsSpectrum Customer Service Representative (CSR) reviews

      Glassdoor has 20,019 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.