Is Shopify a good company to work for as a Support Advisor?

Support Advisor professionals working at Shopify have rated their employer with 3.1 out of 5 stars in 336 Glassdoor reviews. This is a lower than average score with the overall rating of Shopify employees being 3.3 out of 5 stars. Search open Support Advisor Jobs at Shopify now and start preparing for your job interview by browsing frequently asked Support Advisor interview questions at Shopify .

Does Shopify pay Support Advisor employees well?

Support Advisor professionals rate their compensation and benefits at Shopify with 3.5 out of 5 stars based on 336 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Support Advisor salaries at Shopify.

How happy are Support Advisor professionals working at Shopify?

42% of Support Advisor employees at Shopify would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Support Advisor professionals have also rated Shopify with a 3.2 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shopify?

Support Advisor (225) , Software Developer (114) , Software Engineer (112) , Customer Support Advisor (94) , Account Executive (83) , Customer Success Guru (80) , Junior Support Advisor (75) , Senior Software Engineer (72) , Data Scientist (57) , Customer Service Representative (52) , Merchant Success Manager (52) , Team Lead (48) , Customer Success Guru - Remote (42) , Recruiter (40) , Support Specialist (40)

What are the pros of working at Shopify according to real employee reviews?

"Great benefits and actually care for you and encourage you to use all your vacation and personal days." ((in 469 reviews)); "The people on your team with the same title as you are great to work with." ((in 402 reviews)); "Work from home was great" ((in 161 reviews)); "Work/life balance was good for me. 2 hours to spend a week on professional development." ((in 140 reviews)); "good pay is good good" ((in 138 reviews))

What are the cons of working at Shopify according to real employee reviews?

"Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" ((in 173 reviews)); "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" ((in 167 reviews)); "poor management and quite top down" ((in 134 reviews)); "I got a bad review on this section and my manager said "everyone got a bad review on that."" ((in 69 reviews)); "orgs) in a completely different job with no background or training and be expected to meet strict deadlines." ((in 39 reviews))

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Shopify

Shopify Support Advisor reviews

3.1

42% would recommend to a friend

(336 total reviews)

Tobias Lütke

45% approve of CEO

32% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

2.7

Career opportunities

2.5

Senior management

Support Advisor employees have rated Shopify with 3.1 out of 5 stars, based on 336 company reviews on Glassdoor. This indicates that most Support Advisor professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Support Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

336 reviews

3.0

Jun 24, 2026

Great perks and people, but culture has declined

Advisor

Recommend

CEO approval

Business Outlook

Pros

The perks and the people are definitely the highlights. The culture was stronger when I first joined, although it has changed over time.

Cons

Compensation and working conditions have become less competitive over time. There is less flexibility around schedules, and recent layoffs have created a greater sense of uncertainty across the organization.

1.0

May 1, 2026

Good benefits but high stress and job insecurity

Support advisor

Recommend

CEO approval

Business Outlook

Pros

Stock options and Benefits were good

Cons

Everything else. 3 Chats concurrently, plus maybe more depending if you have to speak to another team. 3 Separate issues. Have 50 million windows open. High stress. Expect to leave work on Friday and have no job on Monday for no reason. Their CEO is a Nazi.

1.0

Apr 19, 2026

Don't sell your soul to this company

Support advisor

Recommend

CEO approval

Business Outlook

Pros

The health insurance and LSA allowance. But these benefits are almost used against you so you stay.

Cons

Everything. They change things every other week and then tell us to "thrive on change" when we tell them we are burnt out. It's a cult like workplace and if you don't drink the green kool aid you're axed out of the cool kids club. If you are honest about how you feel, you're basically told to shut up or you'll be laid off.

Viewing 1 - 3 of 336 Reviews

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Shopify Support Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great perks and people, but culture has declined

Good benefits but high stress and job insecurity

Don't sell your soul to this company

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