Insurance Australia Group reviews

The level of pettiness at the company is extreme. Full of mid-level TLs who can be controlling, micro-managing to downright psychologically harmful- as any promotion is dealt with internally, if your TL doesn’t like you, it’s game over. They are trying to roll back WFH. Bonuses are a joke- a lure to get staff but never fully paid out. Bullying is rampant and hard to report- it’s honestly like Highschool. Decisions/ changes to processes/ systems constantly made at higher levels with literally no one aware how to use / implement. Our external suppliers are also confused a lot, so it’s just a bunch of poorly paid people, winging it.

If you are 30 seconds over your break, your name is highlighted in a daily report for all staff members to see. In that report is the amount of calls you take per day compared to other co workers, this is a bullying tactic which is sad to see. Dealing with tons of negative/angry customers too. also very outdated systems that operate like they are from the 80's and fail all the time. (amending a policy start date is a rewrite of the whole policy) applying for leave is extremely difficult and at their slightest inconvenience they will deny your leave.