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      General Dynamics Information Technology

      Engaged Employer

      General Dynamics Information Technology Customer Service Representative CSR reviews

      3.7

      49% would recommend to a friend

      (39 total reviews)

      Amy Gilliland

      98% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated General Dynamics Information Technology with 3.7 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. General Dynamics Information Technology is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      39 reviews
      2.0
      Oct 8, 2025

      Toxic

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -hybrid -you only have to go to office one day and you can leave on lunch break

      Cons

      - management forgets about you -you ask for help no one ever gets back to you - they have favorites - they don’t remember names, mixes you up with other people and then blames their mistakes on you -no room to grow

      5.0
      Apr 3, 2025

      Working for a Stellar Employer

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being part of GDIT as an employee makes my heart smile. I went away for a military deployment so my status was military leave of absence. The support that I received being away and returning was extremely felt. GDIT is not just a job but a place that values you as an individual and also part of a team. Coming back to GDIT to learn that my contract was not rewarded and I would be without a job was of course heart-wrenching. So I enrolled into Upward Mobility and was able to secure a position that I was somewhat intrigued by. Going from Logistics to IT has been a big step for me but I am glad I chose to see what this door would open up for me would be. I am glad and thankful to have a job, to be appreciated and to praise my team that still supports me even more now.

      Cons

      There is not much that I can say that speaks of GDIT in a negative way. Building a relationship with coworkers to learn that the contract you once were on is no longer in existence takes away the very part of what made the contract so valuable.

      Viewing 1 - 3 of 39 Reviews
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      General Dynamics Information Technology reviewsGeneral Dynamics Information Technology Customer Service Representative (CSR) reviews

      Glassdoor has 5,385 General Dynamics Information Technology reviews submitted anonymously by General Dynamics Information Technology employees. Read employee reviews and ratings on Glassdoor to decide if General Dynamics Information Technology is right for you.