Pros
Some nice people at the mid and lower level who are dedicated and do their best for a client and to support each other.
Cons
Poor systems and reactive - band-aids in place of long-term solutions (putting out one fire after another, frantically rushing to the next 'crisis' in a panic before the last is even fixed). Slow decision making - everything goes via Australia making it hard to be agile at the local level for NZ clients. Big, centralised company with very Australian focus (NZ context often overlooked). Unhealthy culture - i.e., not putting resources in place that were budgeted for in contracts and then working people to breaking, followed by no thanks or even acknowledgement = employee wellbeing rhetoric is empty. Vague strategic direction or vision with actions/investment that aren't aligned to support future direction or growth. Senior leaders who are absent, use bullying or figurative table-thumping with unrealistic demands in place of leadership or even negotiation. Top leadership team isn't a 'team'. They're siloed in projects with poor communication, working at odds to each other and making it hard for those in roles spanning the organisation. HR under-resourced and not able to tackle toxic behaviour by senior people who exercise power, when they're given the chance, for raising issues.