Concentrix reviews

3.9

76% would recommend to a friend

(44,709 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,709 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

45K reviews
2.0
Mar 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Keeping a roof over your head. Upper management were surprisingly nice actually. Useless though, the client has the entirety of Concentrix by the balls.

Cons

Smothering micromanagement - Every second of every day is required to be clocked and logged. Go a minute over break? Audited. Take a few seconds too long trying to write quality post-call notes? Audited. Continuous call evalutations. Make a minor mistake in order to appease the customer? Audited Site requirements for bonuses. Nail your stats month after month after month? Too bad, you don't get one. New hires fresh out of training or jaded vets skew the average because everybody knows the bonuses are a myth. Wanna use the toilets? Too bad, they bulk hired with no quality control and half the employees now defecate all over the seat and urinate on the floor. Earned a promotion? Congrats, you get to support double the workload with no pay rise. Bid-based hours, heavily tenure biased. Do significantly better than the majority of depressed, anxiety ridden zombies? Doesn't matter, you're working graveyard. Wanna never see sunlight and be one of the many, many employees with sever stress and anxiety for a nice salary package of minimum wage? Boy, does Concentrix have the deal for you... Oh and to wrap it all up nicely, never forget that the majority of nationwide sites were shut down overnight, ripping the livelihoods out from under thousands. All thanks to one tyrannical client.

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Concentrix Response
4y
It's unfortunate to hear about the issues you've described regarding your employment at Concentrix. We appreciate you bringing the above concerns to our attention and we will be taking a closer look into the matter. Feedback like yours is critical in enabling our success and creating the best environment possible for staff and we want to say thank you for taking a moment to share your experience.
1.0
Mar 17, 2022

My experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Cheerful and helpful staff.

Cons

- Lack of work life balance, you will be burnt out in this company. - Pay - you will be paid for 1/3 of the effort your expected to put in. - Mental Health - forget about it - Lack of recognition - efforts are commonly overlooked

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Concentrix Response
4y
Thank you for your review and candid feedback. It's unfortunate that we couldn't address your concerns while you were here. Nevertheless, we appreciate the feedback as it helps us improve as a company. We appreciate you bringing these concerns to our attention and wish you the best of luck moving forward.
3.0
Mar 27, 2018

A chance to learn something new.

Recommend
CEO approval
Business Outlook

Pros

It truly was a chance to learn insurance reimbursement but the processing part of the job was not made clear to me. Nor was the support available when questions arose.

Cons

Stressful enviornment. Scheduling system is a bit overrated, get rid of it

Viewing 1 - 3 of 44,709 Reviews

Glassdoor has 57,417 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.