Cin7 reviews

4.0

78% would recommend to a friend

(186 total reviews)

Ajoy Krishnamoorthy

86% approve of CEO

72% positive business outlook

Cin7 has an employee rating of 4.0 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cin7 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

186 reviews
1.0
Jul 10, 2019

Great product, struggling leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible working hours for some teams - Free fruit and coffee - Free flu jabs - Internal training sessions held by senior Cin7 managers - Flexibility around how you do your work, which is positive when it’s in the right hands

Cons

Be aware that the company goal is to make as much money as possible so that it can be sold. As a result, employee welfare has been ignored, up until recently. Cin7 has lost about 20% of their employee headcount this year, due to constant resignations. Incentives such as paid health insurance have been introduced to retain staff, but the issue lies in the management team. Bad management has been an ongoing issue, but no improvements have been made despite executives being well aware of what’s going on. Here goes the list of cons/examples of concerning behaviour: - Indirect threats used to discourage negative Glassdoor reviews - Those relying on Cin7 to retain their visas are told to write positive Glassdoor reviews. This makes up a large percentage of their workforce. - Management get staff to write fake Capterra reviews, which is used by potential customers to evaluate Cin7’s product - Achievement of targets are manipulated by middle management, which they get commission from. This creates unrealistic targets for their teams which results in staff being unhappy and overworked - People get told off and sworn at publicly - Managers openly bad mouth employees in the office, for everyone within an earshot to hear - Reports of bullying and sexism go ignored - Support teams are asked to come into work when they have called in sick, or are pressured to work from home. On the upside, they give us free tea because they say they care about our health. - You are encouraged to bend your moral compass and lie to customers for financial gain. Example: Told by managers in team meetings to “bend your ethics” and “sell them [customers] air”. - Promotions are unpaid - Verbal promises of pay rises broken by management - Micromanagement, especially in support and onboarding team - Issues with hiring candidates due to negative Glassdoor reviews/hostility shown to interviewees by managers. This has forced HR to call people who have applied for jobs from months back, as no one else wants to work there.
 -Managers encourage lying. Perfect example is that Danny Ing isn't the CEO - Mark Butler is.

3.0
Apr 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Danny Ing founder - great guy, inspirational. The team environment without management is great. Fresh fruit to eat daily. Great product. If you can block out management and just focus on your task then you generally have good days. Once you are in the bad basket , you are treated as a traitor.

Cons

No one wants to be held accountable Mid management are amateur at best, they have no management experience. They all need to go. Communication is terrible, a lot of closed door discussions. Meetings for the sake of meetings. No real team collaboration. If you are leaving management will only come to you after the fact to offer you sweeteners to stay, but no opportunity for growth otherwise.

1.0
Apr 15, 2019

Falling apart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Ability to make your role your own, although this also has major pitfalls when in the wrong hands • Free fruit twice a week • Coffee machines • Get to work with an awesome bunch of very talented and hardworking individuals who you can learn a lot from • Learn lots in a small amount of time. You get thrown into the deep end, but it will prepare you for your next job • Good if you get into sales. It's hard work, but you get uncapped commission and the earning potential is high. • Development teams are entitled to get training • Your next job will be a dream compared to working at Cin7, which I and many other ex-Cin7 employees have learned

Cons

• Lots of lies. For example, Danny Ing is not the CEO. He is the founder. Mark Butler is the CEO. Danny is wonderful and well-liked, which is why they pretend he is the CEO. No want wants to thumbs-down Danny. • Do not work for the on-boarding, support and marketing departments • Managers in on-boarding swear at their staff, both verbally and over the internal messaging system • Lack of real progression • Most promotions are unpaid • Support staff are pressured to work overtime, and often unpaid • Employees are promised pay rises or promotions, only for managers to go back on their word • Bullying from on-boarding and support managers, such as laughing at employees when they can't answer questions in training sessions • Sexist and untoward behaviours witnessed and ignored by managers • Employees encouraged to lie to customers in an effort to gain money and keep customers around to avoid high churn rates and prevent commission clawbacks for the sales teams. Some examples include lying to customers about new features • Managers use fear to get results, such as reaching KPI's. However. KPI's are manipulated most of the time • Collusion between sales teams, on-boarding & support departments for their own financial gain • A serious lack of trust from upper and middle management, which has spread throughout the company • Development teams understaffed and forced to roll out code quickly, creating bugs for support teams to clean up • High staff turnover forces Cin7 to hire staff out of desperation. You will notice they are always hiring. • Your working hours could change at any moment. I have seen 9-5 staff get shifted to 11pm- 7am shifts, without absolutely no say in it • Extremely low morale amongst team members • Employees have been asked to write fake reviews in the past • Marketing team likes to hire and fire interns • Unethical practises towards customers, such as refusing to fix bugs if a customer does not take down a negative product review • High stress and low pay in on-boarding and support. They are often thrown under the bus when sales reps oversell deals • Cin7 are aware of the appalling reviews, but do nothing to fix the culture. The solution is to write fake reviews to cover up the negative ones. Same idea works for negative product reviews • After bad reviews are written, managers use intimidation to prevent new ones appearing • No social events. Hard to get to know people in other departments • Posters are put up around the company quoting things such as: Show up early, stay late. Have 10 deals working for every one you want. Spend no time crying about how unfair the world is. This sums up Cin7 down to a T.

Viewing 1 - 3 of 186 Reviews

Glassdoor has 195 Cin7 reviews submitted anonymously by Cin7 employees. Read employee reviews and ratings on Glassdoor to decide if Cin7 is right for you.