We had an introductory presentation with details of the job and pay etc, and then a group activity where they accessed our teamwork skills, and then an individual interview with multiple questions.
Initial email with a number of questions
Group zoom interview approx. 1.5 hours / group task / breakaway to one on one zoom / final stage is a medical which is very comprehensive.
Interview questions [1]
Question 1
Describe a difficult situation with a customer and how you dealt with it.
I applied online. The process took 2 months. I interviewed at Jetstar Airways (Sydney) in Mar 2019
Interview
Sent in resume, got instructions to answer a few questions in a video. Got invited in with multiple other applicants to do a group activity and then have a brief face to face interview.
Interview questions [1]
Question 1
Describe a situation where there was a possible danger to a customer and how did you resolve it?