Desktop engineers are the technology problem solvers responsible for establishing, diagnosing, repairing and maintaining, and upgrading hardware and computer equipment. They respond to client support requests and contact them to determine their issue or problem. They sometimes need to travel to the client's location and often connect to the computer using remote access or links.
Desktop engineers troubleshoot hardware and software issues and install and maintain hardware and computer peripherals. They are responsible for installing and upgrading operating systems and computer software and for troubleshooting network connectivity issues. They advise end-users on software or hardware upgrades and provide basic training on computer operation and management. Because their work often involves creating work tickets, they ensure all open requests are resolved and write reports and complete them as needed. Desktop engineers need a degree in computer science or related fields.