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      AA Insurance

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      AA Insurance interviewsAA Insurance Customer Service Representative (CSR) interviewsAA Insurance interview


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      Customer Service Representative (CSR) Interview

      Mar 29, 2024
      Anonymous Interview Candidate
      Blenheim, Marlborough

      Other Customer Service Representative (CSR) Interview Reviews for AA Insurance

      Customer Service Representative Interview

      Oct 22, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at AA Insurance (Blenheim, Marlborough) in Dec 2023

      Interview

      This is a follow up from my last post in December, AA replied to my posting that I could get in touch and follow up with them with an email, I did this, they advised someone would call in January after christmas break to discuss, they have never called back. I have repeatedly emailed for them to contact but they are just ignoring my emails, I really would like to discuss with them the issues i had with their recruitment process considering they had my CV. They don't seem to want to hold up to their word.

      Interview questions [1]

      Question 1

      tell us about at time when, etc, etc
      Answer question
      1

      Application

      I interviewed at AA Insurance

      Interview

      Group Assesment - not effective to show your skills, expect you have to be a talkative one rather than a listener even you cut someone of, which is very impolite and does not make sense One on one - algood, nice questions

      Interview questions [1]

      Question 1

      Team collaboration Job competency Job monitoring environment
      Answer question

      Customer Service Representative Interview

      May 30, 2023
      Anonymous Interview Candidate
      Wellington, Wellington
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at AA Insurance (Wellington, Wellington) in May 2023

      Interview

      Invited to one way video interview, my first experience with such an impersonal interview tool and my worst nightmare really. I hate role-playing or situations that require me to look at myself or focus on a Webcam when I'm not even speaking to a person. They state they are so busy but it will be reviewed by a real person, and could take 5 days yet I received a rejection email 19 minutes after submitting. It took me far longer to prepare and do the interview and was apparently not even worth a few minutes more consideration... I'm an experienced worker, having worked in customer service for over 20 years and call centres, IT admin as a Team manager, Incident manager and many other roles, very successfully. I recently went through treatment for cancer so wanted to get into part time remote work to get back into it, have also been interested in the financial services industry for years so I can offer a lot and learn a lot. They don't have the time to spend interviewing live, and as per my rejection email don't have the time to even tell me why. But they sure only took 19 minutes to watch, consider, mark and decide I'm not good enough to even progress to an online assessment or actual interview. I highly doubt the claim that all videos are watched and reviewed by an actual hiring manager, and even if it was, they had time to view and reject me in 19 minutes, perhaps they couks spare 2 more to tell me why....awful. I don't think they value their people or the candidates so I'm not terribly disappointed, I just think it's appalling.

      Interview questions [1]

      Question 1

      Tell us about yourself, why you want the role, what resilience means to you and example, going extra mile for customer example and confirmation of availability etc
      Answer question
      4
      avatar
      AA Insurance response
      3y
      Thank you for taking the time to leave a review of your application and pre interview experience with AA Insurance. We appreciate and value your feedback and will pass it onto our team. We encourage you to contact our Talent Acquisition team at aailtalentacquisition@aainsurance.co.nz any time to discuss how we can improve in the future. I would be keen to personally talk to you further about your experience and would really appreciate you helping us to understand how we can improve. You can reach me on victoria_gale@aainsurance.co.nz